Refund policy

We want you to be happy with your purchase. If you are not, you can return most items within 30 days of delivery.

Return window

You have 30 days after your order is delivered to request a return. The 30 days start on the delivery date, not the order date.

What can be returned

To be eligible, an item must be unused, unworn, unwashed, and in its original packaging with all tags. You will need your order number or proof of purchase. Sale items can be returned under the same rules as regular-price items.

How to start a return
•    Email info@xprosafety.com with your order number and the reason for the return.
•    We will reply within 1 to 2 business days with a return authorization and instructions.

 Ship the item to: XPRO SAFETY LLC, 14175 Sullyfield Cir, Ste 400, Chantilly, VA 20151, United States.

Items sent back without a return authorization may not be accepted.

Who pays return shipping
You are responsible for the cost of return shipping, and we recommend using a tracked service. If the item you received is defective, damaged, or not what you ordered, we will pay for return shipping. Contact us within 7 days of delivery and include photos.

Refunds
After we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are sent to your original payment method within 10 business days. Your bank or card company may need additional time to post it. The original shipping charge (if any) is not refunded unless the return is due to our error.
Items that cannot be returned
•    Custom, personalized, or made-to-order products
•    Items that have been used, worn, washed, or altered
•    Gift cards

Exchanges
To exchange an item, return the original item as described above and place a new order for the item you want.

Questions
Email info@xprosafety.com or call +1 601 907 3081.